FAQs

Membership Benefits

• How to join us

You can create a personal account in our store and subscribe to get exclusive 10% OFF（Code: NEW10） If there is any problems during the subscription process, please feel free to contact us support@voicerts.com.

• What you could get in our shop

Our members will be the first to know about new promotions, new styles, new fashion styles and news. At the same time, members will receive special and exclusive discounts. Please stay tuned.

Product Order

• Which payment method could support

We support the major credit card （including visa, master, maestro, american express, jcb, diners club, discover, unionpay, paypal）google pay and apple pay. We also support the klarna payment. More details information in the payment policy of our shop.

• How to pay unpaid order?

You may refer to following steps to go to pay for your order.

1. Login to your account and click "My Orders".

2.Find the unpaid order, click "Proceed to pay" to go to the Checkout Page.

• I placed my order but did not get a confirmation.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check. Check your spam folder. Our email confirmations can sometimes end up in there. If you signed in through Facebook or Gmail, check the email linked with that. Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order. Check your bank account to make sure that there is a transaction from voicert. If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.

• Can I add or remove items from my order

We are glad that you would like to purchase more from us. Since all the items are prepared after the orders are placed, please place a new order and pay for it on our website first, and then do remember to click chat now button in our main page or you can click contact us（support@voicerts.com.） to submit a ticket to us, we will help to combine your orders.

• How to cancel my order

There are two types of order cancellation:

1. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day.

2. Canceling a Paid Order: If you haven't received the shipping notification email, you can Contact Us within 24 hours to cancel the order. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive. You may either keep it or return it for refund. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics.

• We can not accept orders which buy multiple pieces to choose one.

We can not accept orders which buy multiple pieces to choose one，this is not part of our return policy. All additional costs incurred need to be borne by the customer.

Shipping

• Which countries are supported for shipping

We could ship to United States and other areas （including Denmark, France, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom, Australia） More details information please click shipping policy of our shop.

• How long will it take to ship my order?

The pocess time is 6-20 days. Since most of our warehouses are located in China, our shipping and handling time may vary, we cannot provide next day delivery. More details information please browse the shipping policy of our shop.

• Why the processing time is so long?

Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 1-4 days to ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page. Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

• How can I track my order status

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.

2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:

   1). Go to Sign In My Account at the right top of our website.

   2). Click "order status"

   3). Enter your Order Number and Email Address to see your order details. If you still can’t get your order information, please contact our customer service email support@voicerts.com.

Return&Refund

• How to return the order

All order issues must be reported to us within 30 days of delivery. Unless the product description says otherwise you can return any item purchased through ShirtSoul within thirty 30 days of delivery. After your return request is approved, you retrieve the email from the customer service representative, which will tell you our return address. Items returned are fully refundable as long as the items are returned in the condition they were delivered in. Depending on the condition that the item is received. ShirtSoul reserves the right to issue a partial refund or return the item back to you and not issue a refund for the purchase.

• How long will it take to receive a refund

Once returns are received they will be inspected and processed within 3-5 business days. When your return processing is complete we will issue your refund back to your original payment method. Refunds generally process within 5-7 business days depending on your bank or financial institution.